Job Description:

Duties and Responsibilities
• Training data updating and maintaining records of all reports.
• Daily Online Review Management Report Generation.
• Maintaining ORM Dashboard (targets given vs targets achieved and forwarding in the Training group.
• ORM negative feedback root cause analysis with the help of Training Head.

Induction & Orientation:
• Responsible for conducting Induction and orientation of New Joiners.
• Responsible for conducting Refresher Induction session of existing employees.
• Keeping records of all inductions conducted.

Audits:
• Daily Grooming Audit
• Daily Departmental Briefing Audit
• Compilation of Audit Reports.
• Conducting SOP knowledge test of the employees with help of training head.
• Preparing different training reports with Training Head for Operational Departments.

Town-hall
• Preparing Data for Townhall with the help of Training Executive and Training Head
• Conducting Townhall Meeting with the Core Committee & Executive Core Committee.
• Coordinating with the concerned Department.
• Birthday Celebration of HOD’s
• Conducting Employee Engagement Activities
• Liasioning with Hospitality Colleges for Industrial Training Exposure.
• Making Training Placements for the Industrial trainees according to the departmental requirement.

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Job Expectations:

1. Must be proficient in MS office and MIS.
2. Should have positive attitude, execellent communication and people skills. Strong analytical and interpersonal skills.
3. Committed to delivering a high level of customer service, both internally and externally.
4. Flexibility to respond to a range of different work situations, excellent grooming standards, ability to work under pressure and ability to work on their own or in teams.

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Minimum Qualification:

Bachelors Degree in Hotel Management or HR related

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Minimum Job Experience:

Freshers or OJT in hospitality industry

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Reporting to:

Sr. Training Manager

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Travel:

N/A

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