About the role
Job Summary
We are looking for an experienced Restaurant Manager with a strong hotel/resort background to manage the complete day-to-day operations of the restaurant. The candidate will be responsible for delivering exceptional guest experiences, maintaining service standards, managing the F&B team, driving revenue, controlling costs and ensuring smooth coordination between the restaurant and kitchen.
Key Responsibilities
- Manage the day-to-day operations of the restaurant and ensure smooth service during all meal periods.
- Maintain high standards of food quality, service, hygiene, grooming and guest experience in line with hotel standards.
- Lead, supervise, train and motivate the restaurant team to achieve operational and service excellence.
- Prepare duty rosters, manpower allocation and daily operational briefings.
- Ensure proper coordination with the Kitchen, Stewarding, Bar, Engineering, Housekeeping and Front Office teams.
- Handle guest feedback, complaints and special requests professionally and ensure timely resolution.
- Monitor restaurant sales, revenue targets, average check, covers and upselling opportunities.
- Control operational costs through effective monitoring of food & beverage consumption, wastage, inventory and manpower.
- Ensure compliance with SOPs, food safety, hygiene, fire safety and statutory requirements.
- Monitor billing, cash handling, discounts, voids, complimentary transactions and revenue leakage.
- Conduct regular briefings and training sessions to improve product knowledge, service standards and guest engagement.
- Coordinate with the F&B leadership team for menu promotions, events, special occasions and revenue-generating initiatives.
- Maintain strong relationships with regular guests and VIP guests and ensure personalized service.
What we expect
- Strong knowledge of restaurant operations, F&B service and hotel standards.
- Experience in handling high-volume restaurants, banquets or luxury resort operations will be preferred.
- Strong leadership, communication, guest-handling and problem-solving skills.
- Knowledge of POS, billing, inventory and basic F&B financial controls.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts